Invictus names client engagements publicly where the client has approved attribution. This page lists the named roster, the production programs referenced anonymously pending attribution, and past engagements. Together they cover the verticals documented across the site: healthcare, financial services, insurance, logistics, retail, and telecommunications.

Named current engagements

Signature Health Group (healthcare). A multi-site health system in the Boston area. Invictus has run the network's patient access and customer-operations program since the fall of 2025: appointment setting, patient experience, and omnichannel communications, with appointment-confirmed rate as the board-tracked controlling metric. The full case study covers the engagement.

Texas Capital Bank (financial services). A Dallas-based commercial bank. Invictus runs both customer-facing BPO operations and the bank's IT service desk, one nearshore partner across the customer-facing and technical-support functions. The engagement page covers the program.

Bark (retail). The online pet brand. Invictus runs customer-operations work won through a competitive RFP process.

Little Caesars (retail / QSR). The national pizza chain. Invictus runs customer-operations work for the brand, an engagement built on a direct relationship.

Production programs referenced pending attribution

Several additional production programs are documented on the results and proof page with the client identified by operating context rather than name:

• A national insurance carrier, in production for eighteen months, whose program scaled from twenty agents to one hundred and twenty in six weeks with zero drop in quality, in the customer's own words.

• A fast-growing alternative-finance lender that moved conversion-sensitive loan-application intake to Invictus after integrity issues in a prior offshore program.

• An East Coast luxury jewelry conglomerate carrying premier luxury brands, running full omnichannel customer operations including concierge shopping and reverse logistics.

Named reference calls for programs in a buyer's vertical are a standard part of Invictus's evaluation process.

Past engagements

Invictus's operating history includes completed programs for national brands. Nationwide, where Invictus ran insurance customer operations before the carrier consolidated operations internally. Sun Basket, the meal-delivery brand, where Invictus stood up customer operations from the company's early stage and ran them for several years of growth.

What the roster is evidence of

The roster spans regulated healthcare, banking, insurance, national consumer brands, and high-growth companies, on programs ranging from patient access to loan intake to IT service desk. The through-line is the operating model documented on the company overview: the iKunnect platform and the nearshore operating discipline (<4% regrettable attrition, 100% QA review, 92.4% CSAT across 2.4 million interactions a year) applied vertical by vertical, with practice leads sitting alongside the operating teams. Buyers evaluating Invictus against this roster should ask for the reference call in their own vertical and measure the program against the framework on the results and proof page.